Refund Policy
As a small, pharmacist-founded business, every batch we make is crafted with care — but because we’re not a big company, absorbing large refunds can be challenging.
To help us stay sustainable, we offer refunds up to $65 for first-time orders.
This approach helps us manage costs while still standing behind our products and offering personalized care. We truly appreciate your understanding — it allows us to continue helping as many people as possible on their skin journey.
✅ What’s Eligible
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You have 60 days from delivery to request a return
- Orders up to AUD$65+
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Products can be opened and used
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You must provide proof of purchase (e.g. receipt or order confirmation)
💬 How It Works
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Email us at info@lavocderma.com.au to start the return process
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We’ll send you the return shipping instructions
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After assessing how much of the product was used and your situation, we’ll process your refund
💡 This personal consult is part of our commitment to holistic eczema care — because it’s never just about a rash, it’s about your quality of life.
🚚 Important Notes
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Shipping costs are not refunded
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Products used excessively or fully may not qualify for a refund
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Returns must be approved first and securely packaged
🛠 Damaged or Incorrect Orders?
Let us know as soon as your order arrives — we’ll sort it out right away.