Refund Policy

📝Our Policy 

As a small, pharmacist-founded business, every batch we make is handcrafted in limited quantities — and each jar costs real time, ingredients, and lab work to produce.

Because of this, we can only support refunds on reasonable, first-time use. Large or bulk orders fall outside what we can sustainably absorb, especially if multiple jars have been opened or heavily used.

To help us stay sustainable, we offer refunds up to $65 for first-time orders.

This approach helps us manage costs while still standing behind our products and offering personalized care. We truly appreciate your understanding — it allows us to continue helping as many people as possible on their skin journey.

❓Refunds For Large Order

We also understand that eczema and skincare can feel unpredictable, what soothes one person’s skin may not always work the same for someone else. 

Because of this natural variability, we can never guarantee identical results for every individual. Under Australian Consumer Law, businesses are required to offer a remedy when a product is faulty or not as described (assuming there is a guaranteed result), but not when someone purchases multiple units, uses them extensively, and later finds the product didn’t suit their skin.

This type of outcome doesn’t qualify as a “major failure” under ACL, as differences in skin response are normal and expected.

✅ What’s Eligible

• You have 60 days from delivery to request a return

• Orders up to AUD$65
  
  

• Products can be opened and used

• You must provide proof of purchase (e.g. receipt or order confirmation)

💬 How It Works

1. Email us at info@lavocderma.com.au to start the return process

2. We’ll send you the return shipping instructions
   

3. After assessing how much of the product was used and your situation, we’ll process your refund

💡 This personal consult is part of our commitment to holistic eczema care — because it’s never just about a rash, it’s about your quality of life.

🚚 Important Notes

• Shipping costs are not refunded

• Products used excessively or fully may not qualify for a refund

• Returns must be approved first and securely packaged

🛠 Damaged or Incorrect Orders?

Let us know as soon as your order arrives — we’ll sort it out right away.