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As a small, pharmacist-founded business, every batch we make is crafted with care — but because we’re not a big company, absorbing large refunds can be challenging. To help us stay sustainable, we offer refunds up to $100 for first-time orders. This approach helps us manage costs while still standing behind our products and offering personalised care. We truly appreciate your understanding — it allows us to continue helping as many people as possible on their skin journey.

✅ What’s Eligible

  • You have 60 days from delivery to request a return

  • Products can be opened and used

  • You must provide proof of purchase (e.g. receipt or order confirmation)

💬 How It Works

  1. Email us at info@lavocderma.com.au to start the return process

  2. We’ll send you the return shipping instructions

  3. Once we receive your return, our founder will offer you a free 1:1 consult — not to sell, but to understand how your skin responded and explore whether something might’ve been missing (like application frequency, wash routine, or other triggers)

  4. After assessing how much of the product was used and your situation, we’ll process your refund

💡 This personal consult is part of our commitment to holistic eczema care — because it’s never just about a rash, it’s about your quality of life.

🚚 Important Notes

  • Shipping costs are not refunded

  • Products used excessively or fully may not qualify for a refund

  • Returns must be approved first and securely packaged

🛠 Damaged or Incorrect Orders?

Let us know as soon as your order arrives — we’ll sort it out right away.

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