Refund Policy

LavocDerma Return & Refund Policy

We proudly stand behind our products and offer a 100% money-back guarantee if you are not satisfied.

Returns

We have a 30-day return policy, meaning you have 30 days from the date of delivery to request a return. Returns requested after 30 days will not be accepted.

To be eligible for a return:
✅ The item may be opened and used—we want you to feel confident trying our  products.
✅ You must provide a receipt or proof of purchase.

To initiate a return, contact us at info@lavocderma.com.au. If your return is approved, we will provide a return shipping label and instructions on how to send your package. Returns sent without prior approval will not be accepted.

For any return-related inquiries, contact us at info@lavocderma.com.au.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide a replacement or refund.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, return the eligible item first, and then place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved or denied. If approved, we will process a full refund to your original payment method. Please note that it may take a few business days for your bank or credit card company to reflect the refund.